ACDI is committed to offering you the products you need and the quality service you deserve. As part of our ongoing commitment we are constantly adding to our knowledge base.
Support | I’ve got a question
We always say “There are no dumb questions”. If you dont understand something or things are not working right, we are here to help. And, when we say help, we mean it. 24 hours a day, seven days a week.
We offer an online PaperCut knowledge base at acd-inc.com when you feel like finding the answer yourself. When that’s just not enough, we offer an around-the-clock toll free help-line if you need to talk to a real person. We even offer on-site value added support and professional services for a standard rate. We offer many levels of support agreements to ensure your piece of mind that your site will be well taken care of.
Remember, ACDI is a PaperCut Authorized Solution Center, we are the most qualified reseller on the market before the purchase and more importantly, after. ACDI was carefuly selected based on criteria that match PaperCuts own business approach. We work hand-in-hand with PaperCut on new versions, feature requests such as Web Cashier and iPad printing via AirPrint. With ACDI, you are never alone.
ACDI ProServices is our top-of-the-line support package. ProServices offers everything you will need to ensure that you investment is up and running all-day, every-day. PaperCut gets an average of 6 to 8 upgrades a year, you will have access to all of them, it doesn't matter if they are major or minor. With Upgrade Assurance, a nice support package on its own, you get phone, email and remote login support, with ProServices you get all of that and more.
Everyone has different needs and no two situations are the same, when problems arise, On-site support can save you thousands of dollars. We travel to your location, listen to you, diagnose the issue and don't leave until you are up and running again.
Planning on make a few changes? Our consultation services will work with you to answer your questions and help you make those hard descisions. With our vast knowledge of the industry, we can help you avoid the unforseen pitfalls that many fall into. Our customization services are available when you are looking for a solution that isn't right out of the box. ACDI can customize a software and hardware plan that is cost-effective and just right for your needs.
PaperCut is an incredible product, but we know that there are others out there. Many of our clients use other products to fulfill their needs, when issues arise with them, we are here to help. Whether you need support for third-party software integration, or customized development not available from PaperCut, ACDI ProServices is perfect for you. The table below is a quick comparison of our two levels of support, check it out.
Support Options
| ProServices | Upgrade Assurance | |
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| Upgrades |  |
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| Phone Support | |
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| Email Support | |
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| Remote Login | |
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| On-site Support | |
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| Consulting Services | |
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| Customization | |
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| Third-party Support | |
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Throughout our technical support section, you can find instructions on how to setup and operate all our products. There are also articles on how to perform routine maintenance and trouble shoot any problems you might encounter.
There are multiple way to find what you are looking for. Below is a list of options to help you solve your problems. For more specific informations about our products, please use the drop-down navigation.
• Download a product manual
• Email us at techsupport@acd-inc.com
• For returns or repairs, please visit our RMA Request page
