{"id":27589,"date":"2020-07-30T02:15:00","date_gmt":"2020-07-30T02:15:00","guid":{"rendered":"https:\/\/acdi.betaweb.site\/?p=27589"},"modified":"2023-07-13T20:00:16","modified_gmt":"2023-07-14T01:00:16","slug":"consistent-connectivity-to-your-customers","status":"publish","type":"post","link":"https:\/\/acd-inc.com\/pt\/blog\/consistent-connectivity-to-your-customers\/","title":{"rendered":"Consistent Connectivity to Your Customers"},"content":{"rendered":"<p>How does KPAX provide a better experience for customers? If you\u2019re an office equipment dealer or managed print service provider, you might think the fleet management software you\u2019re using is for you and not your customer. In a sense, you\u2019re correct. But the software you use can dramatically influence the customer\u2019s experience as a whole. I don\u2019t know about you, but I sure am hearing more and more about how customer experience and success are ringing the loudest bell in business today.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Consistent Connectivity to your Customers | ACDI\" width=\"885\" height=\"498\" src=\"https:\/\/www.youtube.com\/embed\/YxQV36xdGhg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>If your current MPS fleet management software relies heavily on software collection agents, this can lead to a problem. Most workstations are now laptops disconnected from the network and taken home nights and weekends. In that scenario, you\u2019ve lost consistent connectivity with your customer.<\/p>\n\n\n\n<p>Not being connected to your customer leads to losing access to the information you need to manage the customer\u2019s devices. Your customer now has to manage themselves primarily. They have to call you when a machine goes down or runs out of toner instead of relying on you to respond based on proactive alerts seamlessly. They may also have to potentially overpay because of estimations on meter counts. Or, they had to stop what they were doing and read the meter counts and report them back to you. Consistent connectivity to your customers is imperative when it comes to providing a high-level experience for them.<\/p>\n\n\n\n<p>Fleet management solutions that rely almost exclusively on software-based collection agents are no longer adequate (If indeed they ever were). KPAX has the Liberty, a hardware agent that is easy to use and ready to go out of the box. It doesn\u2019t require a customer workstation or server and can be configured easily with a smartphone. It keeps you connected to your customers, and your customers receive a great experience.<\/p>","protected":false},"excerpt":{"rendered":"<p>How does KPAX provide a better experience for customers? If you\u2019re an office equipment dealer or managed print service provider, you might think the fleet management software you\u2019re using is for you and not your customer. In a sense, you\u2019re correct. But the software you use can dramatically influence the customer\u2019s experience as a whole. &hellip;<\/p>","protected":false},"author":26,"featured_media":27590,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[1],"tags":[77],"class_list":["post-27589","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-print-management","has-thumb"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consistent Connectivity to Your Customers - ACDI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/acd-inc.com\/pt\/blog\/consistent-connectivity-to-your-customers\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consistent Connectivity to Your Customers - ACDI\" \/>\n<meta property=\"og:description\" content=\"How does KPAX provide a better experience for customers? If you\u2019re an office equipment dealer or managed print service provider, you might think the fleet management software you\u2019re using is for you and not your customer. In a sense, you\u2019re correct. 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