{"id":27593,"date":"2020-07-23T02:19:00","date_gmt":"2020-07-23T02:19:00","guid":{"rendered":"https:\/\/acdi.betaweb.site\/?p=27593"},"modified":"2023-07-13T20:00:17","modified_gmt":"2023-07-14T01:00:17","slug":"businesses-are-beginning-to-reset-3-things-we-hope-never-change","status":"publish","type":"post","link":"https:\/\/acd-inc.com\/pt\/blog\/businesses-are-beginning-to-reset-3-things-we-hope-never-change\/","title":{"rendered":"Businesses are Beginning to Reset: 3 Things We Hope Never Change"},"content":{"rendered":"<p>As companies, of many sizes, begin to hit the reset button and re-open their doors, alongside the entire country there are some things that humanity hopes don\u2019t ever return to the \u201cway it was before.\u201d The loss of lives and livelihoods from COVID-19 is almost too much to comprehend. And yet, slowly, conversations are emerging about the positives percolating from the pandemic. It\u2019s human nature to want to look for the positives in even the worst of situations. I\u2019ve noticed that in both my personal and my professional circles of late, people are talking about the things they hope we don\u2019t lose when things go back to \u201cnormal.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Businesses are Beginning to Reset | ACDI Blog\" width=\"885\" height=\"498\" src=\"https:\/\/www.youtube.com\/embed\/agH45AWG5sA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Chief among them is a level of humanity that our previously faster-paced lives, ways, and organizations had perhaps too often and too easily dismissed. Humans on the frontline of care delivery, for example. The effects of social isolation on healthy people, much less those who are sick. The struggle and juggle of modern work-life balance. Inequalities in healthcare access and delivery. Plus, remote working has helped most people take a deep breath, and even some become super-productive.<\/p>\n\n\n\n<p>We\u2019ve long talked about technology\u2019s ability to make some of these things more accessible, to close some of these gaps, but now we know just how possible they are when people, politics, and policy unite in the face of adversity. We now know just how quickly even the largest and slowest-moving of systems and any size company can change course and even course-correct. Here are 3 items we all hope to stick around a while.<\/p>\n\n\n\n<p><strong>1. Virtual Care Support and Delivery<\/strong><\/p>\n\n\n\n<p>Whether telemedicine, telehealth, or the remote workforce, we\u2019ve not merely crossed the chasm but bridged it, and we predict we\u2019re here to stay. Prior to COVID-19, less than 10% of healthcare visits were conducted with telehealth and\/or telemedicine. That number is now estimated at 40% to 50%, and it\u2019s unlikely that the cat gets put back in the bag, nor should it. (source: WHO)<\/p>\n\n\n\n<p><strong>2. Communication with Feeling and Facts<\/strong><\/p>\n\n\n\n<p>To be fair, communications were probably pretty good in most organizations before COVID-19, but it was likely more periodic and in the form of an email rather than the constant communications with teams like we\u2019re seeing now. Every employer should continue to focus on employee and stakeholder communication, as we see this pandemic through, and indeed well beyond it. By turning inward to cultivate awareness, vulnerability, empathy, and compassion, and then turning outward to comfort and address employees\u2019 concerns, leaders can exhibit individual care, build resilience, and position their organizations to reimagine a post-crisis future positively.<\/p>\n\n\n\n<p><strong>3. Empathic Conversations<\/strong><\/p>\n\n\n\n<p>There has been a dramatic shift in the positive, team player mentality around how and where people do their jobs. The increased show of heart has inspired us as we all navigate these uncharted waters. We believe this uptick in empathy may, in fact, be COVID-19\u2019s most meaningful consequence, and we believe empathy has delivered a newfound intrinsic value. There has been a dramatic increase in call volume and call duration, and no one needs to guess why these calls are lasting longer, empathy. We can all agree that the increase in real humanity, customer experience, and customer success has transformed business. Let\u2019s all take a long hard look at whether we should return to our past normal or instead pivot&nbsp;and learn from our current empathy.<\/p>","protected":false},"excerpt":{"rendered":"<p>As companies, of many sizes, begin to hit the reset button and re-open their doors, alongside the entire country there are some things that humanity hopes don\u2019t ever return to the \u201cway it was before.\u201d The loss of lives and livelihoods from COVID-19 is almost too much to comprehend. And yet, slowly, conversations are emerging &hellip;<\/p>","protected":false},"author":26,"featured_media":27594,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[1],"tags":[190,69,77],"class_list":["post-27593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-papercut","tag-papercut-mf","tag-print-management","has-thumb"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Businesses are Beginning to Reset: 3 Things We Hope Never Change - ACDI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/acd-inc.com\/pt\/blog\/businesses-are-beginning-to-reset-3-things-we-hope-never-change\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Businesses are Beginning to Reset: 3 Things We Hope Never Change - ACDI\" \/>\n<meta property=\"og:description\" content=\"As companies, of many sizes, begin to hit the reset button and re-open their doors, alongside the entire country there are some things that humanity hopes don\u2019t ever return to the \u201cway it was before.\u201d The loss of lives and livelihoods from COVID-19 is almost too much to comprehend. 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