• Business Solutions
    Print Management
    PaperCut MF

    Powerful print management for printers and MFDs

    PaperCut Hive

    Cloud-Native Print Management.

    Multiverse

    Cloud-Based PaperCut Support.

    Connectors

    Explore the 3rd-Party Software integrations available for PaperCut MF

    Hive Add-Ons
    Sync for Tableau

    Connect Hive data to Tableau.

    Business Analytics
    Intuitive BI

    Business data in an easy to use dashboard.

    Workflow Automation
    Scanshare

    Take your document workflow automation to the next level.

    Fleet Management
    KPAX

    Centralized fleet management.

    EZ Meter

    Seamless USB printer management.

    Secure Access
    Elatec Card Readers

    Secure and flexible solutions for any type of authentication your business may need.

    RF Ideas Card Readers

    Identity access management that delivers productivity, transparency and confidence.

    Xerox® Specific
    Payment Software
    Coinnect

    Coinnect provides the ability to charge for a variety of MFP functions specifically on lexmark devices.

    EV Charging Solutions
    ACDI Energy Services

    Simple, turnkey solutions that drive differentiation and revenue for our partners that want to be involved in the electric car revolution.

    Payment Hardware
    Payment Solutions

    Coins, bills, credit cards, and mobile payment solutions all manufactured by ACDI.

    Account Based

    Designed to streamline money management in an account-based pay for print environment.

    Pay For Print

    Control your overhead by reducing your paper and equipment costs with the EX2000.

  • By Need
    Accountability →

    CONTROL YOUR DEVICES

    Answer the tough questions with full visibility into your printer and copier fleet.

    Security →

    SAFEGUARD YOUR DATA

    Protect your data before, during, and after printing with PaperCut print security.

    Cost Savings →

    SAVE TIME AND MONEY

    Cut costs, save time, and manage your devices with affordable solutions from ACDI and PaperCut.

    Accessibility →

    ANY DEVICE, ANYWHERE

    Enjoy better productivity with easy access to your documents, data, and devices.

    "I would absolutely recommend PaperCut. The ease of use, the end-user experience, it's second to none as far as I'm concerned."

    Lisa Payne, Desktop Network Specialist, Little Rock School District 

  • By Industry
    Education →

    Answer the tough questions with full visibility into your printer and copier usage.

    Healthcare →

    Security and simplicity have been coded into PaperCut solutions for over twenty years (that’s got to earn us a Ph.D., right?), so you can focus on the health of your patients, not your printers.

    Legal →

    Charge clients for prints, copies, scans and faxes with 100% accuracy.

    Shared Office →

    PaperCut MF empowers you to print from any device. Office environments like these benefit significantly from PaperCut’s “Bring your own device” print options and reliable security.

    Enterprise →

    Protect your systems, information, and future growth with powerfully scalable print management.

    “One of our favorite features was being able to see who was printing the most, and why."

    Michelle Hernandez
    IT Asset Manager
    University of Arkansas Medical Sciences

  • Resources
  • Support

    Contact Support

    SOFTWARE SUPPORT
    1-877-290-3327
    7 am – 6pm CST, M – F
    software.support@acd-inc.com

    HARDWARE SUPPORT
    hardware.support@acd-inc.com
    8am – 5pm CST, M – F

    LATIN AMERICAN SUPPORT
    877-290-3327
    7am – 5pm CST, M – F
    soporte@acd-inc.com

    Technical Support →

    Get hands-on troubleshooting and technical help with our tech support engineers.

    Project Management →

    Schedule, manage, and track your ongoing projects with our detailed team of Project Coordinators.

    Software Installation →

    Maximizing efficiency for all deployments from start to finish.

    Software Integration →

    Connect PaperCut MF to the systems and processes you already use with a custom software integration.

    SUPPORT RESOURCES

    TICKET PORTAL LOGIN
    INSTALLATION WORKFLOW
    SUBMIT A TICKET

    An ACDI support agreement covers telephone, email, chat support along with remote assistance using remote support software. For configuration of new or additional devices, or assistance with migrating or configuring additional PaperCut features, please contact your copier dealer.

    2026 Technical Training Classes Now Available

    Learn More

    Discover the perfect blend of laughter and learning with our Technical Training course! Designed specifically for software engineers, solutions consultants, and your go-to tech expert, this comprehensive program dives deep into PaperCut MF, empowering you to master its intricacies with ease. Elevate your expertise and embark on a transformative learning journey today!

  • About

    Best Job Ever!

    It represents many things and it means something different to each person—but the common denominator lies in making whatever you do the best job ever. Be it work, your job as a parent, your hobbies, etc. The commitment to make each day the best day and make everything we do the best job ever.

    Learn More →

    About ACDI

    Our Company
    Careers
    Partners
    Join the Team!
    Cannata
    Award Winning Customer Service & Support

    Our vast industry experience and expertise in technical support and service sets us apart.

    Awards & Recognitions →
  • Contact
  •
Reseller ToolBox

WINDOWS PROTECTED PRINT MYTH CHECK

HEARD SOMETHING ABOUT WPP? LET’S CHECK THE FACTS.

Windows Protected Print is changing the conversation around drivers, print security, device compatibility, and modern print management. Some of what you’ve heard is true. Some of it needs context. ACDI is here to help partners understand what matters, what needs testing, and where PaperCut MF fits today.

FIRST, WHAT IS WINDOWS PROTECTED PRINT?

Windows Protected Print, or WPP, is Microsoft’s modern approach to Windows printing. It shifts Windows environments away from traditional third-party print drivers and toward a more secure, IPP-based print model. 

In plain English: WPP changes the Windows print path by moving supported printing toward Microsoft’s modern print stack instead of traditional third-party print drivers.

That shift may help reduce driver-related complexity and improve print security, but it also changes how customers need to think about device compatibility, printer-specific features, and the workflows users rely on every day.

WPP Reality Check

WPP sounds simple: fewer drivers, stronger security, cleaner print architecture. But in real customer environments, the details matter.

  • Driverless does not mean effortless
  • IPP support does not guarantee full feature parity
  • Universal Print is aligned with WPP, but not required
  • Print Support Apps are not the same as traditional drivers
  • Secure release, reporting, and workflows still need validation

WPP Myth Check: What's True, what's not, and what needs a closer look

WPP is a major shift, and major shifts tend to create confusion. Dealers may hear different things from customers, IT teams, OEMs, Microsoft resources, or end users. The goal is not to overcomplicate the topic. The goal is to separate the headline from the real-world impact.

Myth:

“WPP means customers have to use Universal Print.”

Status:

Myth Status: BUSTED

Reality:

WPP and Universal Print are connected in Microsoft’s broader print direction, but they are not the same thing. WPP is the Windows print architecture change. Universal Print is Microsoft’s cloud print platform.

Takeaway

Think of WPP as the Windows-side print model and Universal Print as the cloud print infrastructure. 

Myth: 

“Driverless printing means everything gets easier immediately.”

Status: 

Needs Context

Reality: 

The direction is simpler in theory. Reducing traditional driver dependency can help simplify environments and improve security. But real print environments are full of details: device models, finishing features, authentication methods, reporting needs, print rules, and user expectations.

Takeaway:

Driverless does not mean decisionless. Customers still need a plan.

Myth: 

“Print Support Apps are just the new print drivers.”

Status: 

Busted

Reality: 

Print Support Apps, or PSAs, are not the same thing as traditional drivers. In the modern print model, the driver role is handled by Microsoft’s IPP Class Driver. The PSA acts more like the OEM companion layer for printer-specific settings, preferences, validation, and workflow behavior.

Takeaway: 

The PSA does not replace the driver. It extends the print experience around the modern IPP path.

 

Myth: 

“If a device supports IPP, all features will work the same way.”

Status: 

Not So Fast

Reality: 

IPP helps standardize printer communication, but it does not automatically guarantee every advanced feature will behave exactly like it does today. Finishing options, accessories, vendor-specific settings, and workflow logic may still need testing.

Takeaway: 

Printing may work. The full print experience still needs validation.

Myth: 

“WPP removes the need for print management.”

Status: 

Definitely Busted

Reality: 

WPP may change how Windows handles drivers and printer communication, but customers still need visibility, control, security, reporting, accountability, secure release, and a consistent user experience.

Takeaway:

WPP changes part of the print path. It does not replace print strategy.

UNDERSTANDING THE MODERN PRINT MODEL

Part of the confusion comes from the names. WPP, IPP, PSAs, and Universal Print are related, but they each play a different role.

The Windows Print Shift
Microsoft’s modern Windows print model focused on reducing traditional driver dependency and improving print security.

The Communication Standard
The standards-based method Windows uses to communicate with printers in the modern print model.

The OEM Experience Layer
Apps that can support printer-specific settings, preferences, validation, and user experience.

The Cloud Print Platform
Microsoft’s cloud print infrastructure. It aligns with WPP, but WPP does not have to depend on it.

Simple Version: WPP is the shift. IPP is the path. PSAs support the experience. Universal Print is the cloud platform.

WHERE WPP WORKS WELL:

WPP and modern print architecture may be a better fit for environments that are already moving toward simpler, cloud-aligned infrastructure.

WPP MAY WORK WELL FOR:

  • Simple print environments
  • Distributed or remote workforces
  • Customers already using Microsoft Entra ID / Azure
  • Organizations looking to reduce print server dependency
  • Basic print needs where advanced finishing and complex workflows are limited
  • Customers moving toward cloud-first infrastructure

For the right environment, WPP can support a cleaner and more secure print direction. The key is knowing where the customer’s needs are simple and where they are not.

WHERE GAPS STILL EXIST

WPP is moving the industry forward, but maturity varies. Dealers should help customers understand what works today, what is still evolving, and what needs validation before rollout. 

Advanced Finishing
Stapling, hole punching, booklet making, folding, tray selection, and other device-specific finishing features may need testing.

Authentication
Badge release, QR release, mobile release, and secure print workflows may vary depending on the customer’s environment and solution mix.

Feature Parity
Not every OEM, model, or Print Support App experience will be identical. Device feature parity may depend on PSA maturity and the device itself.

Visibility & Reporting
Customers still need tracking, reporting, accountability, cost control, and print policy enforcement.

Enterprise Workflows
Complex environments may still need hybrid support, print management tools, and a phased rollout strategy.

WHERE PAPERCUT MF FITS IN THE WPP CONVERSATION

WPP may change how customers think about drivers, print queues, and printer communication. But it does not remove the need for print management. 

For PaperCut MF environments, the conversation should focus on what works today, what needs to be tested, and how to protect the customer’s print experience as Microsoft’s modern print architecture evolves.

ACDI helps partners connect the technical shift to real customer needs, including:

  • Secure release
  • User authentication
  • Print tracking
  • Reporting
  • Cost control
  • Policy enforcement
  • Print deployment strategy
  • Customer experience

The opportunity is not to make WPP sound scary. The opportunity is to make sure customers do not treat it like a simple checkbox.

Download this quick guide to understand what Windows Protected Print is, how it differs from Universal Print, where gaps still exist, and how to start the right conversations with your customers.

WPP ONE-PAGER