Installs – ACDI

Business Solutions

Print Management

PaperCut MF

Powerful print management for printers and MFDs

PaperCut Hive

Cloud-Native Print Management.

Multiverse

Cloud-Based PaperCut Support.

Connectors

Explore the 3rd-Party Software integrations available for PaperCut MF

Hive Add-Ons

Sync for Tableau

Connect Hive data to Tableau.

Business Analytics

Intuitive BI

Business data in an easy to use dashboard.

Workflow Automation

Scanshare

Take your document workflow automation to the next level.

Fleet Management

KPAX

Centralized fleet management.

Secure Access

Elatec Card Readers

Secure and flexible solutions for any type of authentication your business may need.

RF Ideas Card Readers

Identity access management that delivers productivity, transparency and confidence.

IdentiD

Identity access management that delivers productivity, transparency and confidence.

Xerox® Specific

Payment Software

Coinnect

Coinnect provides the ability to charge for a variety of MFP functions specifically on lexmark devices.

EV Charging Solutions

ACDI Energy Services

Simple, turnkey solutions that drive differentiation and revenue for our partners that want to be involved in the electric car revolution.

Payment Hardware

Payment Solutions

Coins, bills, credit cards, and mobile payment solutions all manufactured by ACDI.

Account Based

Designed to streamline money management in an account-based pay for print environment.

Pay For Print

Control your overhead by reducing your paper and equipment costs with the EX2000.
By Need

Accountability →

CONTROL YOUR DEVICES

Answer the tough questions with full visibility into your printer and copier fleet.

Security →

SAFEGUARD YOUR DATA

Protect your data before, during, and after printing with PaperCut print security.

Cost Savings →

SAVE TIME AND MONEY

Cut costs, save time, and manage your devices with affordable solutions from ACDI and PaperCut.

Accessibility →

ANY DEVICE, ANYWHERE

Enjoy better productivity with easy access to your documents, data, and devices.

"I would absolutely recommend PaperCut. The ease of use, the end-user experience, it's second to none as far as I'm concerned."

Lisa Payne, Desktop Network Specialist, Little Rock School District
By Industry

Education →

Answer the tough questions with full visibility into your printer and copier usage.

Healthcare →

Security and simplicity have been coded into PaperCut solutions for over twenty years (that’s got to earn us a Ph.D., right?), so you can focus on the health of your patients, not your printers.

Legal →

Charge clients for prints, copies, scans and faxes with 100% accuracy.

Shared Office →

PaperCut MF empowers you to print from any device. Office environments like these benefit significantly from PaperCut’s “Bring your own device” print options and reliable security.

Enterprise →

Protect your systems, information, and future growth with powerfully scalable print management.

“One of our favorite features was being able to see who was printing the most, and why."

Michelle Hernandez
IT Asset Manager
University of Arkansas Medical Sciences
Resources
Support

Contact Support

SOFTWARE SUPPORT
1-877-290-3327
7 am – 6pm CST, M – F
software.support@acd-inc.com
HARDWARE SUPPORT
hardware.support@acd-inc.com
8am – 5pm CST, M – F
LATIN AMERICAN SUPPORT
877-290-3327
7am – 5pm CST, M – F
soporte@acd-inc.com

Technical Support →

Get hands-on troubleshooting and technical help with our tech support engineers.

Project Management →

Schedule, manage, and track your ongoing projects with our detailed team of Project Coordinators.

Software Installation →

Maximizing efficiency for all deployments from start to finish.

Software Integration →

Connect PaperCut MF to the systems and processes you already use with a custom software integration.

SUPPORT RESOURCES

TICKET PORTAL LOGIN
INSTALLATION WORKFLOW
SERVICE LEVEL AGREEMENT

SUBMIT A TICKET

An ACDI support agreement covers telephone, email, chat support along with remote assistance using remote support software. For configuration of new or additional devices, or assistance with migrating or configuring additional PaperCut features, please contact your copier dealer.

2024 Technical Training Classes Now Available

Learn More

Discover the perfect blend of laughter and learning with our Technical Training course! Designed specifically for software engineers, solutions consultants, and your go-to tech expert, this comprehensive program dives deep into PaperCut MF, empowering you to master its intricacies with ease. Elevate your expertise and embark on a transformative learning journey today!
About

Best Job Ever!

It represents many things and it means something different to each person—but the common denominator lies in making whatever you do the best job ever. Be it work, your job as a parent, your hobbies, etc. The commitment to make each day the best day and make everything we do the best job ever.

Learn More →

About ACDI

Our Company

Careers

Partners

Join the Team!

Award Winning Customer Service & Support

Our vast industry experience and expertise in technical support and service sets us apart.

Awards & Recognitions →
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Software Installation

Your guide to getting the installation and training you need for your new software.

The Installation Process

1. Kick-Off Email

You will receive a project kick-off email from your project lead. This email will ask to schedule a pre-call and include a summary of the project life cycle.

2. Pre-Call

30 minute call discussing system requirements and responsibilities for PaperCut installation.

Statement of Work (SOW) – ACDI will send a SOW after the Pre-call.

3. Commencement Signature

Reseller must sign a SOW to be able to schedule sessions.

4. Schedule Sessions

Sessions will be scheduled according to size and complexity of order.

Sessions – One to many sessions may be needed for complete installation. PaperCut is installed and administrator training is provided. During the life of the project, email Project Coordinator & Professional Services Engineer for support.

5. Completion Signature

The reseller provides a completion signature to finalize the installation.

6. Close Project

After 5 days of no issues, project is closed and moved over to support.

7. Move to Support

If any issues arise, contact ACDI software support for assistance.

Software Support: 1.877.290.3327 | software.support@acd-inc.com

Project Coordinators

What if you didn’t have to keep up with every detail of your software installation? You could spend that time focused on more important things. That’s why our Project Coordinators are ready to manage your install from start to finish.

Dedicated account coordinators
Prompt installation scheduling
Single point of contact
Available to answer any install questions
Educates implementation team on install process
Installation quality assurance & customer service

CONTACT US

installs@acd-inc.com
800.990.2234

Resources

PaperCut MF System Requirements

Mobility Print System Requirements

PaperCut Server Sizing Guide

PaperCut NG System Requirements

Firewall Ports used by NG & MF

Linux Installation