Customer Success Program
Let ACDI drive your customer success
At ACDI, we’re CS Certified! We subscribe to the 10 laws of customer success, ensuring customers achieve their desired outcomes while using your product or service. Its relationship-focused client management, that aligns client and vendor goals for mutually beneficial outcomes.
ACDI Customer Success
An effective Customer Success strategy results in decreased customer churn and increased up sell opportunities. Once we know how customers are measuring Success, it’s up to us to confirm they’re achieving it and are having a positive experience along the way. With this, we will have the most valuable asset possible: AN ADVOCATE .
ACDI Maintenance & Support Plus
It’s like an upgrade from coach to first class. Standard M&S includes email, phone, and real-time support. Additionally, with ACDI’s M&S Plus, take advantage of server-side software upgrade assistance, remote sessions, priority over M&S customers for response times, annual dashboard training for admins, print data audits, and the re-embedding of MFD’s due to hardware failures.
ACDI Print Assurance
Let us help you proactively assist your customers with our remote monitoring and management tools. We can set up secure remote connections without worrying about complex VPN, firewall considerations. We’ll remotely manage PaperCut and MFD admin pages when action needs to be taken. We can also monitor health status alerts to maximize uptime and keep an eye on stability.
As with any business there are levels of understanding, and then there are our levels.
Which vertical had the highest churn rate? | What are our retention and growth rates by product?What is the average contract size versus the original contract size of customers who have been with us for more than 3 years
PAPERCUT TECHNICAL TRAINING
Courses designed for new and experienced techs to get hands-on with PaperCut.
A monthly webinar hosted by ACDI and special guests across the industry.
Make Set up a Breeze
ACDI Professional Services will install and configure up to ten print queues (per SKU) on your Windows, macOS, or Linux Print Server.
Take it to the next level
Work with an ACDI integration specialist to create a seamless integration and workflow that works best for your business practice data.
Monitor and Manage
Proactive assistance for customers with our monitoring and management tools. Secure connections to manage and monitor remotely.
Post-Sale Support is Key
Post-sale support, expertise, follow-through, and patience to help customers recognize value as quickly as possible. That’s where ACDI comes in.
Online Support Portal
Connect with our technical support team and track your software tickets.
ACDI Mobile App
All the resources you need to help you move the needle and load your pipeline with awesomeness.