Privacy Policy | ACDI

ACDI Privacy Policy

Effective Date: 01/06/2021

At Access Control Devices, Inc., (“ACDI”, “we”, “us”, and “our”), privacy commitments are fundamental to the way we run our business. We strive to strike the right balance between using your data to ensure the quality of those experiences and protecting your privacy. We have assessed all aspects of our business and optimized the amount of data we collect to find just the right balance between data sharing and service.

We collect certain information through our website, located at www.acd-inc.com (our “Website”), including through the products and services provided at the Website. This page (this “Privacy Policy”) lays out our policies and procedures surrounding the collection and handling of data about any living individual who can be identified from that data or from that data and other information either in our possession or likely to come into our possession (“Personal Data”).

This Privacy Policy applies only to our Website, our cloud solutions, including ACDI Cloud Solutions, Storyboard, and to the products and services provided through our Website. It does not apply to any third-party site or service linked to our Website or recommended or referred by our Website, through our products or services, or by our staff. And it does not apply to any other website, product, or service operated by our company, or to any of our offline activities.

By use of our Website and/or the products and services provided through our Website, you agree to the collection and use of information described in this Privacy Policy.

  1. Data We Collect

Personal Information

Personal information that identifies you as an individual or relates to an identifiable individual such as your name, title, company name, job function, postal address, telephone number, username, or email address.  If you submit any personal information relating to other people to us or to our Trusted Partners in connection with your workplace, you agree that you have the authority to do so and permit us to use the information in accordance with the ACDI Privacy Policy.  In order to be able to provide ACDI products or services, there will be times when we’ll obtain information about you from other people such as our Trusted Partners.  Your IP address number that is automatically assigned to the computer that you’re using by your Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server log files whenever you access the ACDI sites, along with the time of the visit and the page(s) that you visited.  At times, you may disclose personal information from publicly available sites (i.e. from social media, blogs, websites and other services) where you’re able to post information and materials. Please remember that this information is publicly available.  We may also collect personal information from job applications to assess an applicant’s suitability for employment.

Other Information

Other information is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This might include URLs of pages you visit and the device, operating system, and browser you use and the time of your visit. We collect this information to help us understand how our websites are working and how we could improve them/our services.  We use anonymous aggregated data provided by you and other users of the ACDI products for the purpose of best practice, benchmarking, forecasting, and education.  At times, we publish aggregated information. However, please feel safe in knowing that we won’t publish information that identifies you without your prior approval.  We do retain messages you post to our website or blog.

  1. How We Collect Data

Personal information

    • If you’re using our website, we may collect information directly from you when you download our free trial, register for events (including webinars), contact us, subscribe to our email newsletters, download content, register to use our sites (e.g. the ACDI Partner Portal ), or job applications.
    • You or a Trusted Partner may supply us with test data, database backup, or system logs to help us find and address bugs. This data may include personal information such as usernames.
    • We may collect personal information from you if you attend one of our events, or an event that we’re attending, or during calls with sales and support teams, or when you contact us.
    • If you use one of our web-based services, components of those services may collect personal information in order to provide you with that service.
    • In order to enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources, such as public databases, our Trusted Partners, social media platforms, and from other third parties.

Other information

Certain information is collected by most browsers or automatically through your device, such as your computer address, computer type, screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the sites you’re using.

We do use cookies and analytics

    • The type of cookies we’re talking about are web beacons and similar technologies that record log data. They’re small text files stored on your computer for record-keeping purposes, every time you visit our website.
    • We collect anonymous data, too. While it doesn’t directly identify you personally or contain any other information about you, it does identify your computer.
    • We and our third-party service providers may use a combination of “persistent cookies” (cookies that stick around until you or your browser deletes them or they expire) and “session ID cookies” (cookies that are deleted when you close your browser) on the website.
    • From a website point of view, the cookie helps us track overall site usage, and track and report on your use and interaction with ad impressions and ad services. We use this kind of information to improve the functionality and experience of ACDI Products, Services and our website.
    • We use web analytics services.
    • The other type of information we collect is non-identifiable data to help us derive global or industry usage metrics to assist forecasting, benchmarking, and trend analysis. We use it to help us crunch the numbers in the background.

Do Not Track Notice

Do Not Track (“DNT”) is a setting in a web browser that directs websites not to track your behavior. You can activate the DNT settings through most browsers. We track users over time and across third-party Websites as follows: Engagement, Interaction (Social Media, Website, Landing Page (Views/Click-Through), Email Campaigns (Open/No Open/Response), Email Click-Through Engagement, Third-Party Account Links, Mobile App Installation Status, Mobile App Usage Stats, Personal Group Membership, Public Group Membership, Permission/License Set, Permission Set Assignments, Team Association, Time-Zone/Geolocation, IP Addresses (White and Black Listed), Domain Association/Clicking/Linking, Social Media Association/Clicking/Linking, Historical View of Lead Engagement (Email, Online, Phone, Physical), Lead Scoring (Engagement Based), Client Lifecycle (Lead to Client). We sometimes do respond to DNT signals. We use information collected through tracking as follows: For internal use being specifically for the marketing or client acquisition, customer relationship management, and statistical or analytical analysis or qualitative and quantitative techniques and processes utilized to enhance productivity and business processes within ACDI.

 

  1. Usage of Data

Overall, the key reason for us collecting personal information is so we can provide our customers with better support and to improve their user experience.

But also to:

    • Understand and improve our products.
    • Assist you with technical support issues or other issues relating to our Products and Services. This may include sharing your support requests and data logs with our Trusted Partners.
    • Send you operational information (information required for us to continue providing your product and/or service i.e. advising your Maintenance & Support is about to expire).
    • Communicate with you and respond to your inquiries and fulfill your requests (such as sending you requested materials) as well as information and materials regarding our products and services.
    • Send email and/or SMS marketing communications e.g. newsletters and product upgrades. These will only be sent to you if you have requested the information or opted in to receiving marketing communications. We’ll provide you with instructions for how you can remove yourself from that mailing list if you so wish.
    • Record your marketing and communication preferences so we can keep you informed about our product updates and service offerings.
    • Provide you with usage reports.
    • Perform our general business purposes (such as finance reporting and identifying usage trends campaign effectiveness).
    • Anonymously aggregate your data provided with other users of ACDI products for the purpose of best practice, benchmarking, forecasting, and education.
    • Process a job application you’ve submitted and communicate with you.

Two more things to note:

    • We’ll keep your personal information for no longer than is necessary to fulfill the purposes for which it was collected.
    • Where we have granted you a perpetual license we may not be aware that you have ceased using our product, so we’ll keep your data until you notify us that you no longer use our software.
  1. Retention of Personal Data

We retain your Personal Data so long as it serves the purposes listed in this Privacy Policy, including to operate our services, send you notices other general messages (unless you’ve unsubscribed), to collect and monitor traffic and other usage statistics at our Website, to resolve disputes, to enforce the terms of this Website’s contracts, and to comply with our legal obligations.

  1. Transfer of Personal Data

We may store or process your data outside your city, province, state, or country. Data storage venues include, without limitation, the United States and the European Union. These and other data storage jurisdictions may operate under privacy and data protection laws different from those of your home jurisdiction. Your submission of data to our Website and your consent to this Privacy Policy include consent to such storage and processing outside of your jurisdiction.

  1. Contractor and Other Third-Party Access to Personal Data

We give certain independent contractors access to Personal Data. Those contractors assist us with sales, marketing, business development, client fulfillment and or consulting. All those contractors are required to sign contracts in which they promise to protect Personal Data using procedures reasonably similar to ours. (Users are not third-party beneficiaries of those contracts.) We also may disclose Personal Data to attorneys, collection agencies, or law enforcement authorities to address potential AUP violations, other contract violations, or illegal behavior. We also may disclose Personal Data to attorneys, collection agencies, or law enforcement authorities to address potential AUP violations, other contract violations, or illegal behavior. And we disclose any information demanded in a court order or otherwise required by law or to prevent imminent harm to persons or property. Finally, we may share Personal Data in connection with a corporate transaction, like a merger or sale of our company, or a sale of all or substantially all of our assets or of the product or service line you received from us, or a bankruptcy.

Except as set forth in this Privacy Policy, we do not share Personal Information with third parties.

  1. Protection of Personal Data

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate.

While we do take reasonable steps to secure your personal information from loss, misuse, interference and unauthorized access, modification and disclosure, you should be aware no security procedures or protocols are ever guaranteed to be 100 percent secure from intrusion or hacking, and there is therefore always some risk assumed by sharing personal information online.

If there’s a high risk of harm in the event of a breach, we’ll report to our data protection authority as soon as possible after becoming aware of the breach and to the data subjects as soon as possible.

  1. Accessing and Correcting Your Personal Data

You can access and change any Personal Data we store by contacting us via e-mail, at support@acd-inc.com.

  1. Special Terms related to the European Economic Area

If you are in the European Economic Area (“EEA”), the provisions of this Section H apply to you, effective May 25, 2018.

Legal Basis for Processing

We may process your Personal Data because you have given us permission to do so (e.g., by sending data through our contact or order forms), because the processing is in our legitimate interests and it’s not overridden by your rights, or because we need to process your Personal Data to comply with the law.

Your Rights Under the General Data Protection Regulation (“GDPR”)

If you wish to know what Personal Data we hold about you, to have us remove it, or otherwise to exercise your rights, please contact us at support@acd-inc.com. In some cases, you also have the following rights related to your Personal Data:

    • The right to access, update, or delete your Personal Data.
    • The right of rectification—to have your information altered if it is inaccurate or incomplete.
    • The right to object to our processing of your Personal Data.
    • The right of restriction—to request that we restrict how we process your Personal Data.
    • The right to data portability—to receive a copy of the information we have on you in a structured, machine-readable, and commonly used format.
    • The right to withdraw consent to our processing of your Personal Data.
    • The right to complain to an EEA data protection authority (a government agency) about our management of your Personal Data.
  1. California Consumer Privacy Act (CCPA)

ACDI is committed to the lawful treatment and confidential handling of sensitive information, including personal information about California residents. As such, ACDI has a set of global information management policies including security, access, classification of information, privacy and data protection and other relevant policies and standards governing the collection, use, disclosure, transfer, retention and deletion of information. As a “Service Provider” as defined in the CCPA, ACDI will not sell, retain, use or disclose Personal Information for any purpose other than as set out in an agreement with our customer or as otherwise permitted or required by the CCPA.

  1. Amendment of This Privacy Policy

We may change this Privacy Policy at any time by posting a new version on this page, www.acd-inc.com/PrivacyPolicy, or on a successor page. The new version will become effective on the date it is posted, which will be listed at the top of the page as the new Effective Date. Accordingly, we recommend that you visit the PPMO website regularly to ensure that your activities conform to the most recent version of this Privacy Policy.

  1. Contacting Us

For questions about this Privacy Policy, please contact us at support@acd-inc.com.