Your guide to getting the installation and training you need for your new software.
The Installation Process
You will receive a project kick-off email from your project lead. This email will ask to schedule a pre-call and include a summary of the project life cycle.
30 minute call discussing system requirements and responsibilities for PaperCut installation.
Statement of Work (SOW) – ACDI will send a SOW after the Pre-call.
Reseller must sign a SOW to be able to schedule sessions.
Sessions will be scheduled according to size and complexity of order.
Sessions – One to many sessions may be needed for complete installation. PaperCut is installed and administrator training is provided. During the life of the project, email Project Coordinator & Professional Services Engineer for support.
The reseller provides a completion signature to finalize the installation.
After 5 days of no issues, project is closed and moved over to support.
If any issues arise, contact ACDI software support for assistance.
Software Support: 1.877.290.3327 | email@example.com
NOTE: For more details concerning project life cycle, download this link: Professional Services Workflow
What if you didn’t have to keep up with every detail of your software installation? You could spend that time focused on more important things. That’s why our Project Coordinators are ready to manage your install from start to finish.
- Dedicated account coordinators
- Prompt installation scheduling
- Single point of contact
- Available to answer any install questions
- Educates implementation team on install process
- Installation quality assurance & customer service