Communication Analysis Is Essential for The New Business Landscape

in
Communication Analysis Is Essential for The New Business Landscape

As you can see, there are some exciting new ways and systems for teams to communicate through, while being able to learn more about their customers. In a world with an increasing amount of priority being placed on the customer, making the most out of every single interaction matters. Businesses never honestly know what conversation will spark an expansion opportunity or referral dialogue, so nailing your customer communication frequently can separate the “good” from the “great” conversations.

These frequent conversations may be unpredictable, though you can still refine your tactics to be prepared for them when they do pop up. Here are some highly impactful ways to make the most of these critical discussions.

Optimize your communication on a personal level. Refine your speech, so it gets noticed and has lasting value. Removing verbal crutches such as “um” and “like” from your vocabulary over time will help you reach your point faster and communicate more clearly. I know personally, this has been an exercise I have practiced since college. You can’t rely on every customer having patience (or a long attention span) so being punctual with what you say is essential.

Choose your words wisely and efficiently. In an era of rapid communication, the specifics of what you say still has a significant impact. Sometimes the words you choose can unlock customer conversations and open doors to resolving issues that may have stayed close otherwise. For example, saying “that’s interesting, I’ve never thought of it that way” rather than “none of our other customers have this issue” encourages conversations that bring new ideas and concepts to the surface. This can result in a persistent problem turning into a long-term solution.

Always be conscious of your tone of voice. Use your voice to take your words to a different level and alter their meaning. Saying “I’m sorry” in a stern voice can indicate a lack of empathy while saying this phrase in a dramatic tone usually correlates to insincerity. Make sure your tone of voice can shift quickly and accurately, depending on how the conversation changes to avoid awkward situations. This may seem like a low impact tactic, but it’s crucial for getting customers to truly fall in love with your business.

Nonetheless, don’t overuse “I’m sorry,” a habit that has taken many people that I know personally, a long time to modify this behavior. Using it too often can also make your clients tend to think it’s insincere when you truly are sorry. Choose a channel that matches the conversation. Understand which platform is best for a specific type of discussion. For example, live chat isn’t great for showing empathy because this emotion doesn’t convey well through text, a phone call is usually better in this situation. On the flip side, email can be excellent for highly technical conversations as it provides a direct point of reference for complex details.

Leverage sentiment analysis from other colleagues. Some of you may be thinking, who has time for that? Sometimes we misinterpret conversational signals, primarily written ones, which can create unnecessary issues in a professional setting. To help avoid this scenario, leverage customer success by having a second set of eyes review a topic of the issue, allowing assistance with a sentiment analysis you’ll always have a neutral “second opinion” of the conversation. Then you can determine the emotions of a message, such as happy or frustrated, and how strongly that emotion comes across. Besides sentiment analysis is a great best practice to have for instantly viewing how different customers feel so you can prioritize and plan your responses to them.

Having high impact customer conversations all comes down to mastering your dialogue based on the situation. Word choice and tone of voice can have incredible power when leveraged correctly to persuade or calm as needed. Selecting the right platform and displaying confidence in your speech is also important in conveying the desired message. Lastly, sentiment analysis is an excellent use of teams to reaffirm your conversational instincts and prioritizing customer responses.

Sign up to be notified when another awesome ACDI blog gets posted to our site.

We don’t spam! Read our privacy policy for more info.

Latest posts
PaperCut and etherFAX Streamline Healthcare Document Exchange
marzo 13, 2024in , , ,
PaperCut and etherFAX Streamline Healthcare Document Exchange

PaperCut and etherFAX Streamline Healthcare Document Exchange

While the healthcare world is no stranger to groundbreaking new solutions and technologies, there are still some aspects of day-to-day operations where healthcare professionals rely on the same tried and tested methods, most notably with document exchange. According to the Office of the National Coordinator for Health Information Technology, 89 percent of medical offices and 70 percent of healthcare organizations still rely on fax machines and phone lines to transfer and retrieve patient records or order prescriptions. Additionally, 75 percent of all medical communication is still transmitted by fax. That’s why ACDI was proud to introduce an expansion of the PaperCut Scan to Fax application to include etherFAX connection capabilities.

Maintaining Data Security with PaperCut

Recognizing the need to protect confidential patient data and information, PaperCut MF’s security provides peace of mind for healthcare professionals around the world. Physical measures protect documents throughout their entire lifecycle, and end-to-end encryption keeps data as breach-proof as possible.

Ensuring complete visibility into who’s printing what and when to maintain HIPAA compliance, PaperCut MF allows users to add digital signatures, audit logs, and print job logs to maintain complete visibility on who’s printing what. The last thing a hospital or clinic needs is patient information ending up in the wrong hands, and secure print release makes sure that fear never becomes a reality by requiring authentication before printing any document.

Printing isn’t the only form of document exchange present in healthcare facilities, and PaperCut MF provides the same level of security for scanning. The Admin web interface allows for specific configuration on a variety of features, including scan actions, OCR settings, default scan settings, cloud destination options, and shared folder settings. Most notably for healthcare professionals, PaperCut also allows users to scan to fax with connectors such as etherFAX.

Utilizing the etherFAX Secure Exchange Network

etherFAX is a secure data transmission solution that leverages hybrid cloud fax services for fast, reliable, and cost-effective fax communications. With more than six million connected endpoints, the etherFAX Secure Exchange Network (SEN) is the world’s largest fax network, supporting every major fax server, application, and fax-enabled device. Systems within the etherFAX ecosystem can communicate directly with each other without the use of telephony, while the SEN is capable of sending color, high-resolution, documents, and fully encrypted payloads with no change in the user experience.

In the pursuit of seamless data exchange, faxing remains a steadfast ally in the healthcare industry and its reliability and security make it a trusted means of data transmission. Intelligent Document Capture lies at the core of etherFAX’s capabilities, ensuring that even handwritten or printed text in faxed documents can be automatically converted into machine-readable data, enhancing efficiency and accuracy in healthcare workflows.

With innovative solutions from PaperCut and etherFAX, the ACDI team is committed to providing a secure environment for healthcare professionals to exchange, extract, and integrate data. It’s our mission to empower organizations to enhance productivity and increase value with real, tangible benefits. The future of healthcare document exchange is here, and it’s powered by PaperCut, etherFAX, and ACDI.

ACDI Announces PaperCut Scan to Fax Expansion with etherFAX
marzo 5, 2024in , ,
ACDI Announces PaperCut Scan to Fax Expansion with etherFAX

ACDI Announces PaperCut Scan to Fax Expansion with etherFAX

BENTON, Ark. — Access Control Devices, Inc. (ACDI), a world-class service and solutions provider, is pleased to announce an expansion of the PaperCut Scan to Fax application to include etherFAX connection capabilities.

etherFAX is a secure data transmission solution that leverages hybrid cloud fax services for fast, reliable, and cost-effective fax communications. This expansion will allow ACDI’s PaperCut users to utilize the etherFAX cloud and secure document exchange network to securely send business-critical documents and high-resolution digital content.

“Our team is steadfast in our commitment to provide solutions that drive efficiency and productivity for organizations everywhere, and we’re excited to announce the addition of etherFAX to our PaperCut offering. We are always searching for ways to add value for our resellers, and this addition will provide a new enhancement to their integrated scanning experience.”

David Brown, Senior Product Manager, ACDI Tweet

Founded in 2009, etherFAX provides an intelligent, software-defined network and suite of applications to facilitate the exchange of business-critical documents and information. Its patented technology is widely utilized across a broad range of industries.

“Integrating etherFAX with PaperCut through ACDI offers a transformative solution for businesses aiming to streamline their document transmission processes. etherFAX's secure, cloud-based network ensures fast, reliable, and cost-effective document exchange, perfectly complementing PaperCut's industry-leading secure print management. This partnership not only enhances operational efficiency and productivity but also delivers a seamless and secure document exchange experience for customers using fax across various industries. By leveraging etherFAX's advanced technology, PaperCut users can now enjoy an enriched scanning and faxing experience, reinforcing our commitment to innovation and customer satisfaction."

Ben Manning, Senior Product Director, etherFAX Tweet

PaperCut is an industry leader in secure print management software that saves time and works across all platforms, including multi-server and multi-operating system environments. Its Scan to Fax feature allows users to scan any document and send it by fax through a quick, seamless, and intuitive process.

ACDI has been a PaperCut authorized solution center for more than 10 years, delivering a complete package of services, including sales and technical support, training, compatible hardware, and remote and onsite installations. As the largest distributor of PaperCut print management software worldwide, the ACDI team is committed to providing industry-leading solutions to streamline business processes across all industries.

About ACDI

Since 1994, office equipment suppliers have trusted Access Control Devices, Inc. (ACDI) to provide industry-leading capture, print management, electric vehicle (EV) charging, and cost-recovery solutions to streamline office technology and the document lifecycle. From hardware payment solutions, proximity card readers, and EV charging stations to digital workflow automation, fleet management, and analytics software, ACDI’s extensive portfolio pairs seamlessly with its industry-leading project coordination, installation, marketing, and sales expertise. These solutions drive efficiency and productivity for thousands of organizations across education, healthcare, government, and beyond through global channel distribution and development partnerships with the most prominent copier and printer manufacturers. For more information, visit www.acd-inc.com.